FAQ

Frequently Asked Questions (FAQ) – DealUpGo

Welcome to DealUpGo’s FAQ section! Here you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to contact us.

1. How long does order processing take?

We process all orders within 2-3 business days. Once your order is ready, you’ll receive a confirmation email with tracking details.

2. When will my order arrive?

Shipping typically takes 10-20 business days after your order has been processed. Delivery times may vary depending on your location and external factors such as customs or carrier delays.

3. How can I track my order?

Once your order ships, we’ll send you an email with tracking information. Use the provided tracking number to monitor your shipment’s status.

4. What is your return policy?

We accept returns within 30 days of receiving your order. Items must be unused, in original packaging, and in the same condition you received them. Please contact our customer service team to start a return.

5. How do I request a refund?

If you’re eligible for a return, we’ll process your refund within 3-5 business days of receiving and inspecting the returned item. The refund will be issued to your original payment method.

6. What should I do if I receive a damaged or defective product?

If your item arrives damaged or defective, please contact us within 7 days of delivery. Provide photos and a description of the issue, and we’ll arrange a replacement or refund at no extra cost.

7. Can I cancel or modify my order?

Orders can only be canceled or modified before processing begins (within 24 hours of placing the order). Contact us as soon as possible to make changes.

8. Do you ship internationally?

Yes, we ship worldwide! Please note that shipping times and customs fees may vary depending on your location.

9. How do I contact customer support?

You can reach our support team via email at service@dealupgo.com or through our contact form on the website. We aim to respond to all inquiries within 24-48 hours.

10. Are there any additional fees for international orders?

Some international orders may be subject to customs duties or import taxes. These fees are determined by your local customs office and are the customer’s responsibility.

Still have questions? Get in touch with us, and we’ll be happy to assist!